Warranty Service
FAQ
Your Journey, Our Assurance.
At United Mobility Technology Inc., we are committed to quality and customer satisfaction. Our comprehensive warranty ensures your investment in a cargo bike, e-bike, or e-tricycle is protected, providing peace of mind and confidence in every ride.
Warranty service offers protection against manufacturing defects and ensures that critical components perform reliably. With our robust coverage, you can enjoy your bike with fewer worries.
1. Comprehensive Protection: Your motor and frame are covered against defects arising from normal use.
2. Ease of Claims: If you experience a covered issue, simply contact us with details of the problem. Our dedicated customer service team will guide you through the process.
3. Quality Assurance: Repairs or replacements under warranty are carried out using original parts and high-quality materials.
To file a claim:
1.Contact our customer service team via email or phone.
2.Provide proof of purchase, a description of the issue, and photos/videos if needed.
3.Follow our guidance for repair, replacement, or other solutions.
Yes, defective parts covered by the warranty will be replaced with original, high-quality components. Shipping and labor costs may vary depending on the issue and location.
photos/videos if needed.
3.Follow our guidance for repair, replacement, or other solutions.
Usually, the warranty does not cover:
•Damage caused by misuse, accidents, or environmental factors.
•Normal wear and tear (e.g., tires, brake pads, chains).
•Repairs or modifications by unauthorized personnel.
•Issues arising from neglect or improper maintenance.
Warranty Periods
Key Components Covered













Serving Since 2009
Backed by Unwavering Support
OEM/ODM Service
We specialize in fully customizable e-bikes, cargo bikes to match your unique specifications. With dedicated design and R&D teams, we deliver innovative and high-quality solutions tailored to your market.
Warranty Service
We ensure long-lasting performance and reliability. No worry about the after-sale service. Our commitment to quality means every product is backed by strict testing and certification.
Customer Support
Our responsive customer service team is here to assist you at every step, from pre-sales inquiries to after-sales support. With a 24-hour and 7 days a week response time, we prioritize your satisfaction and success.